PHOENIX — Some Cox customers are going through an internet outage in the Phoenix area following a hearth investigation, and Cox suggests there is no believed time of restoration.
A spokesperson for Cox says on Wednesday night, “an APS pole in Phoenix that housed Cox community was set on hearth and burned several thousand fiber connections, which feed client providers.”
Phoenix police say the incident happened close to 2:30 p.m. Wednesday in close proximity to 2nd Road and Bell Street. Luckily, no injuries had been noted, but Phoenix fireplace investigators feel the fireplace was intentionally set. Anyone with details about the hearth is asked to call the Phoenix Police Office at 602-262-6141, or Silent Witness at 480-WITNESS (or 480-TESTIGO for Spanish).
Customers commenced contacting the firm overnight, saying the outage started out late Wednesday night time. On Twitter, Cox responded to some buyers expressing, “Some shoppers are suffering from a assistance interruption. Our engineers are functioning to restore products and services as swiftly as attainable. At this time, we do not have an approximated time for restore. We apologize for this affect.”
The Cox spokesperson also told ABC15 Thursday morning, “The Cox team was instantly deployed to the website and has been operating all evening to mend, and will be bring back again companies to impacted shoppers in the course of the working day.”
Down Detector, a web page that tracks outages and problems on many internet websites and products and services, had a lot more than 100 reviews of outages in the Valley all around 9 p.m. Wednesday, with much more reports into Thursday early morning.
The range of shoppers impacted by this outage is not nonetheless recognised.
Cox suggests you can look at your account and region to see if you are impacted by the outage on line.